Every order is covered for its entire term, not just at delivery. Here's exactly what that means.
Every plan is covered by a full replacement warranty for its entire term, not just at the moment of delivery. A 3-month plan is covered for 3 months, a 12-month plan for 12 months, starting from delivery. This is different from most resellers, who only guarantee an order works on day one.
Login credentials that stop working, an account or upgrade that gets removed or downgraded, access that's interrupted through no fault of your own: any of these, at any point during your plan's term, gets fixed or replaced at no extra cost.
The warranty covers the access we delivered, not misuse of it. It doesn't cover: changes you make to the account's own security settings that lock out the intended use, sharing access beyond what the plan's format allows, issues caused by your own device or network, or a request to switch to a different plan or duration (that's a new order, not a warranty claim). If you're ever unsure whether something qualifies, contact us. We'd rather look at the specific case than have you guess.
Message us on Discord, Telegram, WhatsApp, or support@adlet.gg with your order number and a short description of what's happening. We check it against your order and warranty status, usually a quick lookup, not a lengthy process, and issue a fix or replacement directly.
Average first response time is under 10 minutes, 24/7. Most warranty claims are resolved in that same conversation. If a claim needs more than a straightforward fix or replacement, we'll tell you what to expect and follow up until it's resolved.
On the rare occasion we can't resolve a valid claim through a fix or replacement, it's handled under our Refund Policy instead.
Have an order that needs attention right now? Check our FAQ or contact support.
Premium digital subscriptions with instant delivery and a full-term warranty on every order. Questions or concerns? Contact us anytime at support@adlet.gg.