Straightforward, in full, to your original payment method. Here's exactly when and how.
If we can't deliver your order, or we can't fix or replace it under our Warranty Policy after verifying the issue, we refund you in full to your original payment method. That's it: no store credit substitution, no partial-refund runaround.
We check the request against your order and warranty status before approving it. This isn't a hurdle designed to slow things down. It's what lets us approve real refunds quickly instead of making every customer wait out a generic review period.
Approved refunds are issued directly by our team through the original payment provider, to the same payment method the order was placed with. Processing time after approval depends on that provider. Most complete within a few business days.
If something's wrong with an order, message support before going to your bank or payment provider. Most issues get fixed within minutes once we can see the order, genuinely faster than a chargeback, which can take weeks and pauses everything in the meantime. A chargeback filed for an order that was actually delivered and used as warranted is treated as a breach of our Terms of Service and may result in the account being suspended, so it's the slower, worse option for a real issue we could otherwise just fix.
A change of mind after an order has already been delivered and used isn't a refund case. See our Warranty Policy for what is covered. If you're not sure which applies to your situation, just ask; we'd rather clarify upfront than leave you guessing.
Read more about what's covered in our Warranty Policy, or contact support to start a request.
Premium digital subscriptions with instant delivery and a full-term warranty on every order. Questions or concerns? Contact us anytime at support@adlet.gg.