Frequently asked questions

The vast majority of orders are delivered within 15 minutes of payment confirmation, 24 hours a day. During rare high-demand periods it can take up to an hour, but we'll always keep you updated in real time.

Every plan is covered by a full replacement warranty for its entire term, not just at delivery. If a login stops working or access is interrupted at any point during your subscription, email support@adlet.gg with your order number and we'll issue a replacement or fix at no extra cost.

After checkout you'll get your login details or upgrade confirmation directly through your chosen contact channel (Discord, Telegram, WhatsApp or email), whichever you used to order, plus a confirmation email you can refer back to anytime.

Yes, our team is reachable 24/7 through Discord, Telegram, WhatsApp, or support@adlet.gg, with an average first response time under 10 minutes. Support doesn't stop after delivery; it's there for the full length of your subscription.

It depends on the service. Spotify and Netflix orders are private, full-access accounts or profiles. YouTube Music Premium is typically a direct upgrade applied to your own existing Google account.

If we can't deliver your order, or can't fix or replace it under warranty, we'll refund you in full to your original payment method. We verify the issue first, usually just a quick check against your order and warranty status, which is what keeps replacements and refunds fast and reliable for every customer, not just the loudest complaint. Reach out to support@adlet.gg with your order number and we'll take care of it.

Please talk to us first: support@adlet.gg, Discord, Telegram or WhatsApp, whichever is fastest for you. Most issues get fixed within minutes once we can see the order, which is usually much faster than a bank or PayPal dispute. A chargeback filed for an order that was actually delivered and used as warranted is treated as a breach of our Terms of Service and may result in the account being suspended, so it's genuinely the slower, worse option for a real issue we could otherwise just fix.

Buying access through a reseller like us technically falls outside these platforms' own terms of service, the same way it does with any third-party reseller. In practice, accounts and upgrades are rarely flagged, but it's not a risk-free guarantee, and we'd rather tell you that upfront than pretend otherwise. If an order is ever interrupted for this reason, it's covered by the same replacement warranty as any other issue.