Frequently asked questions

Delivery starts in your support ticket as soon as payment is confirmed. How long it takes depends on the service and on how quickly any details we ask for come back. We keep you updated in the ticket.

If a login stops working or access is interrupted while your order is covered, reply in your support ticket or email support@adlet.gg with your order number, and we'll issue a replacement or fix at no extra cost. What is covered, and for how long, is set out in the Warranty Policy.

As soon as payment is confirmed, a support ticket opens automatically in your dashboard, and your login details or upgrade confirmation are sent there. We also email you, so you always have a written record to refer back to.

Yes. Reach us through Discord, Telegram, WhatsApp, or support@adlet.gg. Support doesn't stop after delivery: your ticket stays open for replies.

It depends on the service. Netflix Premium 4K is a private profile on an account we manage. Spotify Premium is either an upgrade on your own existing account or a new account from us, and you choose which at checkout. YouTube Premium and YouTube Music Premium are applied to your own existing account, so nothing is handed over as a separate account. Each service page says exactly which applies.

If we can't deliver your order, or can't fix or replace it under warranty, we'll refund you in full to your original payment method. We verify the issue first, usually just a quick check against your order and warranty status, which is what keeps replacements and refunds fast and reliable for every customer, not just the loudest complaint. Reach out to support@adlet.gg with your order number and we'll take care of it.

Please talk to us first: support@adlet.gg, Discord, Telegram or WhatsApp, whichever is fastest for you. Most issues get fixed within minutes once we can see the order, which is usually much faster than a bank or PayPal dispute. A chargeback filed for an order that was actually delivered and used as warranted is treated as a breach of our Terms of Service and may result in the account being suspended, so it's genuinely the slower, worse option for a real issue we could otherwise just fix.

Buying access through a reseller like us technically falls outside these platforms' own terms of service, the same way it does with any third-party reseller. In practice, accounts and upgrades are rarely flagged, but it's not a risk-free guarantee, and we'd rather tell you that upfront than pretend otherwise. If an order is ever interrupted for this reason, it's covered by the same replacement warranty as any other issue.

We're not certain either way, and we'd rather say that plainly than guess. Riot's own terms don't clearly allow or clearly forbid reselling gifted items, so we can't promise this falls outside their rules the way we can for subscriptions. We only ever deliver by Riot's own in-game gifting, never account access or shared logins, and we never offer boosting (playing on your account), which Riot's terms do clearly prohibit. Coaching is different: your coach never plays on your account or sees your login, which is a different situation entirely.