Help Center
Short, practical guides for every step from picking a plan to getting delivered to.
How ordering works
Pick a plan on the Spotify, YouTube, or Netflix page and select a duration. Clicking Buy Now takes you straight to checkout with that plan already selected: no separate cart step required. Enter your email (or log in if you already have an account), confirm payment, and place the order. Delivery then starts in a support ticket. See our Delivery Policy for how it works per product.
Guest checkout
You don't need an account to order. Checking out with just an email works fully. After your order is placed, you'll get the option to set a password and turn that into a full account (with a discount on your next order), but it's entirely optional. Either way, your order confirmation email and order page link work as your record of the purchase.
Payments
Checkout currently runs through PayPal, handled entirely on PayPal's own secure page. We never see or store your card or bank details. We're finalizing additional payment methods and will add them to checkout once they're ready. See our Trust Center for how we handle payment security.
Warranty
Every order falls under our Warranty Policy. If access stops working while your order is covered, message support with your order number and we'll fix or replace it. The complete details, including what's not covered, are in our Warranty Policy.
Refunds
If we can't deliver your order, or can't fix or replace it under warranty after checking, you get a full refund to your original payment method. Message support first rather than filing a chargeback. It's faster and keeps your account in good standing. The complete terms are in our Refund Policy.
Delivery
Netflix arrives as a private profile on an account we manage. YouTube Premium and YouTube Music Premium are applied to your own account, so you enter that account's email at checkout. For Spotify you choose at checkout: your own account (you enter its email) or a new account from us. Either way, once payment is confirmed a support ticket opens in your dashboard and your delivery details are sent there, plus a confirmation email. See the Delivery Policy for full timing.
Contact support
Discord, Telegram, WhatsApp, and email all reach a real person. Use whichever you already have open. There's no faster or slower option among them. See our Contact page for what each channel is best for.
Order confirmation
You'll get an order confirmation email the moment your order is placed, and a separate payment confirmation once payment clears. Both include your order number. Keep it handy for any support request. You can also view every order anytime from your order history.
Account issues
Forgot your password? Use Forgot password on the login page. A reset link arrives by email within a minute. Can't access the email on file, or something else going on with your account? Message support directly and we'll sort it out.
Didn't find what you needed? Check the FAQ or contact support directly.