Delivery Policy
What to expect between placing an order and having access in hand.
How fast
Delivery starts as soon as payment is confirmed, through the contact channel you chose at checkout. How long it takes depends on the service and on how quickly any details we ask for come back. We keep you updated rather than leave you wondering.
How you receive it
You'll get your login details or upgrade confirmation directly through whichever contact channel you chose at checkout (Discord, Telegram, WhatsApp, or email), plus a confirmation email either way, so there's always a written record you can refer back to.
Spotify & Netflix
These are delivered as private, full-access accounts or profiles. Nothing shared with anyone else. You get complete access to the account for the length of your plan.
YouTube Premium
This is delivered via a Family Plan invite to your own existing Google account, rather than a separate account being handed over. You'll be asked for that account's login through your chosen contact channel after checkout, and we may need you online briefly during activation to confirm a verification code.
YouTube Music Premium
This is delivered as a direct upgrade applied to your own existing Google account, rather than a separate account being handed over. You'll be asked for the Google account you want upgraded through your chosen contact channel after checkout.
If delivery doesn't go as planned
If your order is delayed well past the stated window, or delivery fails outright, that's covered: reach out and we'll resolve it. See our Warranty Policy for what happens after delivery, and our Refund Policy for the rare case delivery can't happen at all.
Already ordered and want to check on it? Track your order or contact support.